Returns policy

RugsTK operates the exchange and return policy indicated below. This policy will only apply to products purchased in our online store.

General questions

Contact email: online@rugstk.com

If you would like to exchange your item for an alternative one, we suggest that you return the original and purchase the new item separately.

Return/exchange procedure

1. Print the Return/Exchange Form at Return Policy: English version / Spanish version
2. Fill in the form with the details of your purchase and the reason for your ex-change/return and tell us if you are interested in an exchange or whether you would like a full refund.
3. The product must be returned in the same condition and packaging in which you received it. If you do not have the original packaging, this should be re-placed with one of similar measurements and capacity.
4. Ensure that you have a copy of the delivery note/invoice received with your order.
5. Include both documents in the package with the product.
6. We recommend using recorded and insured delivery to be able to track the status of your return delivery. These shipping fees will be payable by the customer.
7. The delivery can be made through a courier company.
8. RugsTK will not accept shipments payable on delivery and we accept no responsibility for lost shipments.
9. Remember that the product should be returned within 14 days after receipt of the order.

Upon receipt of the products at our warehouse, we will provide a full refund within 10 business days, using the same means of payment with which the purchase was made.

For more information or clarification regarding the exchange and returns policy, contact: online@rugstk.com